City of Greater Sudbury Clarifies Partnership with Service Line Warranties

City of Greater Sudbury Clarifies Partnership with Service Line Warranties


The City of Greater Sudbury has released a statement clarifying their partnership with Service Line Warranties in response to a recent mailout featuring the company’s logo. In their media release, the city emphasizes that the letters sent Service Line Warranties highlight a voluntary service line warranty option for homeowners to cover repair costs associated with the private portions of their water and sewer/septic lines.

The city reiterates that while they are responsible for maintaining the sanitary sewers and water service lines up to the property line, homeowners are responsible for the pipes within their property. The private property-side infrastructure can be affected breaks, clogs, or leaks, which may not be covered basic homeowners’ insurance.

Service Line Warranties is an independent company with a good reputation, holding an A+ rating from the Better Business Bureau. They currently provide optional service line repair coverage plans to homeowners in over 70 municipalities throughout Canada, including Greater Sudbury.

To counter misinformation being spread on social media, the city provides the following points of clarity:
– Service Line Warranties obtained its mailing list from a third party, supplemented with addresses publicly available through the City of Greater Sudbury’s Open Data site.
– The City of Greater Sudbury endorses the program but receives no financial compensation for it.
– Municipal funds are not being used to support the program.
– Service Line Warranties is solely responsible for the management and servicing of their plans.

For more information about the program, the city encourages residents to visit their website, where frequently asked questions and additional details are provided.

Source: City of Greater Sudbury’s media release